Anger Management..the software

I would not want to work in a call center. People who call in for product help or information probably already have a chip on their shoulder. I know, because I've done it before. If they had the software that UT Dallas engineers are working on, they would have forwarded my call immedietly to a supervisor. The software actually detects the level of anger in a callers voice, that's when supervisors or managers can jump in and save a customer from saying I QUIT!. That's the goal, customer retention. I'm told a very large telephone company with far less sophisticated software actually saved 200 million dollars just by making customers happy, or at the very least, less angry.