Toyota's Test

That's the promise from Toyota to its customers, the question is will people by it? Despite the recall Toyota seems to think customer loyalty will go unchanged. I visited a local dealership today and talked to Toyota manager Shannon Grape, he said most customers have been very supportive. "No one is panicking, there calling to just get information on when the cars will be fixed" said Grape.

Its a positive sign for Toyota but the hard part is still ahead. 2.3 million cars and trucks need to be fixed and not everyone is going to have a pleasant experience. Toyota has worked hard to establish its loyal following but maintaining that is certainly going to be a challenge.